Refunds · effective August 8, 2026

Refund Policy

If a paid export is not delivered as described, email albertaz1992@gmail.com with the order email, order date, city, and a description of the problem. Do not send card details or passwords.

Eligible problems

Duplicate charges, an entitlement that never activates, a file that cannot be generated, or a materially defective export that we cannot correct are eligible for a full or partial refund. We may first offer a replacement export or restore access when that resolves the problem promptly.

Digital delivery and consumer rights

Production files are digital content delivered on request. Change-of-mind refunds may not be available after download or use where the law permits that limitation. Some countries grant withdrawal or cancellation rights for digital purchases. Nothing in this policy limits a mandatory right available where you live.

Paddle purchases

Paddle is the merchant of record for Paddle purchases. Its buyer terms and refund policy apply, and eligible requests can also be submitted through the receipt or Paddle Buyer Support. We will help investigate product-delivery issues.

Stripe Standard purchases

When checkout identifies EveryCityMap as the seller, Stripe processes the payment for us. Contact us within 60 days of delivery; for the fastest resolution, contact us within 14 days when possible. Requests are assessed against this policy and applicable law. Approved refunds are returned to the original payment method. We aim to respond within five business days, but the bank or payment provider may need additional time to post the refund.

Stripe Managed Payments purchases

When checkout or the receipt says the purchase is sold through Link, Link is the merchant of record and its buyer terms apply. Link support accepts transaction-support requests, and Stripe may issue a refund within 60 days of the original transaction. We will still help investigate product-delivery issues and provide the information needed to resolve them.

Access after a refund or dispute

A full refund or active chargeback revokes the related paid export entitlement. A partial refund may leave limited access in place. Contacting us before opening a payment dispute may resolve delivery problems faster, but it does not waive any dispute or consumer right.